SHIPPING & REFUND POLICY
SHIPPING POLICY
Shipping is carried out by USPS.
Order processing usually takes place within 24 hours.
All orders are generally dispatched the same or the next business day.
Orders placed on weekends or US national holidays will be shipped within the next two business days.
In case of having vast amount of orders shipments may be delayed for a few days. In the event of experiencing considerable delays, you will be notified about it via e-mail or telephone call.
Shipping rates and delivery estimates
Shipping rates for your order are calculated considering the country of delivery, the discounts and the total sum of your order. The shipping charges for delivery will be displayed to you immediately upon checkout.
We offer FREE shipping on orders above $20 within the US.
Shipment confirmation and tracking
You will be notified once your order is shipped by receiving Shipment Confirmation E-mail, containing the track number of your order.
Damages
Herbalicious LLC bears responsibility for orders damaged or lost during shipping. In case you receive your order damaged, do not hesitate to contact us at herbalicious@gmail.com to file a claim and receive replacement or reimbursement for the damaged products. It is required to present packaging materials and damaged products before filing a claim.
International shipment policy
Herbalicious LLC offers worldwide shipping.
Customs, duties and taxes
Herbalicious LLC is not liable for taxes and customs applied to your order. The fees imposed on orders are dictated by your state tax laws.
REFUND POLICY
Cancellation
You may cancel your order by contacting us via E-mail or phone. Cancellation is considered duly made once you receive a response from our customer care department about confirmation thereof. Please note that cancellation cannot be applied to orders already processed in our warehouse.
30-Day money back guarantee
Supplements and extracts are products that are not subject to be returned by Law. We guarantee the high quality of our products, yet if you are for any reason discontented with our products, we are offering a 30-day warranty to our customers to return them back. We will fully reimburse the customer by paying the original price of the product.
Return conditions
In order to initiate the return, the following conditions shall be met;
- The product must be in its original packaging and conditions.
- Return shall be organized within 30 days following the delivery.
- RMA number must be clearly marked.
We may offer a partial refund in case the product is damaged or has missing parts.
Exchange of products
We take the responsibility to replace defective or damaged products within 30 days. If you encounter such problems, please contact us at nvherbalicious@gmail.com.
Shipping
To organize the return, please send the product to 2875 E Patrick Ln, STA, Las Vegas, NV, 89120, USA.
